Do you thrive on creating unforgettable guest experiences and leading teams to success? We’re looking for a Guest Experience Supervisor to help us deliver world-class service at one of Hawai?i’s most exciting destinations!

As a Guest Experience Supervisor, you’ll be the go-to leader for our Guest Experience Representatives, making sure every interaction, from reservations and bookings to onsite activities is seamless, memorable, and full of aloha spirit.

What You’ll Do

• Lead, coach, and inspire our Guest Experience team to deliver outstanding service.
• Support daily operations across guest touchpoints (reservations, bookings, contact center, and onsite).
• Jump in when needed to keep things running smoothly for guests.
• Share your knowledge of packages, promotions, and guest offerings to ensure consistency.
• Collaborate with other departments to make every experience extraordinary.

What We’re Looking For

• 2+ years of customer service experience, preferably guest-facing.
• Supervisory or leadership experience (bonus if in hospitality, events, or call center environments).
• Strong communication, problem-solving, and organizational skills.
• Comfort with booking systems, POS, or reservations platforms.
• Passion for teamwork, positivity, and delivering 5-star experiences.

Role Details

• Position Type: Full-Time, Exempt (on-site, not hybrid/remote).
• Location: West O?ahu, Hawai?i.
• Schedule: Flexibility required, includes evenings, weekends, and holidays.
• Perks: Competitive pay, health & dental benefits, PTO, and the chance to work in a dynamic waterfront environment.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance